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Service Desk Analyst


Any Industry
Source: uWorkin


Immediate start | Latrobe Valley office | Full time | 75-95k incl super | Banking sector | Level 1/2 Support

Your new company
Our client is well respected employer within the community with a presence in regional areas across Victoria. This is a very rare position which is available immediately in a full time permanent Senior Service Desk Analyst role.

Your new role
In this role you will:

  • Provide 1st level support, via the phone and 2nd level either by using remote desktop tools or by desktop support to staff across the organisation.
  • Answers, evaluates and prioritises incoming requests and assists users with hardware, software, networking and other technology related problems both face-to face, over the phone and using Remote Desktop
  • Undertaking high-level technical support, which enhances the customer experience by delivering resolution for specific incidents and requests in a consistent and professional manner.
  • Log all support calls in the Service Desk application and where required re-allocate to level 2 / 3 support or a third party vendor.
  • Identify opportunities to continuously improve the IT systems, both software and hardware, to the IT Service Desk supervisor & level 3 support that will facilitate monitoring and diagnosis of trends.
  • Adhere to established compliance training as part of the organisations obligations.

What you'll need to succeed
You will have strong communication skills, a positive attitude, be adaptable and have a keen willingness to learn whilst aligning with the businesses strong values and ethics. Helpdesk support experience and relevant qualifications are essential for this role.

What you'll get in return
You will be part of a vibrant team within a fast-paced environment where you will have the opportunity to work autonomously in this busy and diverse role. Commencing immediately, you will get full time hours Monday to Friday at their office in in the Latrobe Valley region with the occasional travel to other local sites.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [] or call 56238000. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

SA Licence number : LHS 297508