Organisation

Department of Environment, Land, Water and Planning

Branch/Division 

Solar Victoria - Contact Centre

Position Title

Customer Experience Officer

Role Description

This customer service role helps deliver a range of Solar Victoria programs, provides information to customers about Solar rebates and processes rebate applications and resolve customer queries. This role will suit someone who enjoys engaging with people and providing services and solutions to customers.

Existing Skills

Good verbal and written communication skills and ability to build rapport with people.

Able to learn and absorb information and use guidance materials.

Able to use a range of software applications and learn telephony systems and databases.

Customer service

Additional comments or considerations

The team will provide additional training.

Solar Victoria provides programs to help Victorians take control of their energy bills, tackle climate change and build a cleaner, renewable future. We take pride in our organisational culture and this role sits within a supportive team that deals with customer queries and processes rebates. There are opportunities for career pathways to more senior roles and also to other parts of Solar Victoria. Solar Victoria's headquarters is moving to a brand new state of the art office in Morwell in early 2021.

Location 

Morwell