Contact Centre Consultants

Bank Australia

Moe, VIC

Posted 9/10/2019

Job Type: Permanent - Full Time
Location: Moe
Job Category: Banking and Financial Services
Come and help us build a different kind of bank, the bank Australia needs. We’re driven by a clear purpose to create mutual prosperity and positive impact for people and the planet.
We’re growing fast as more people choose to align their banking with their values. We’re looking for people who share those values and a commitment to creating a positive future for our 140,000 customers, our communities, and our environment.
We have a number of permanent full time opportunities to join our Contact Centre team in Moe.
Successful applicants will be self-motivated, enjoy working in a team environment and be dedicated to providing quality customer service and contributing positively to the Contact Centre objectives.
Why join us
  • We offer flexible working options and competitive salary and benefits, including 11% super and paid parental, volunteer and family violence leave
  • We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours
  • We’re committed to building an inclusive culture and a diverse workforce that reflects the Australian community
  • We’re the first bank in the world to own its own Conservation Reserve – which we use to protect threatened species and involve staff in conservation.

What you’ll be doing

  • Processing inbound general banking telephone calls, emails, webchat and social medical enquiries in a professional and efficient manner.
  • Identifying opportunities to assist Bank Australia customers with our range of products and services.
  • Contributing to the development and continuous improvement of our customer experience.
  • Conducting outbound calls to customers to follow up on enquiries and welcome new customers to the bank.

What you’ll bring

  • A shared commitment to Bank Australia’s purpose, values and brand.
  • A solid track record in customer service.
  • Confidence in building strong relationships with customers.
  • Well-developed written, verbal and interpersonal skills.
  • The ability to determine priorities and work effectively under pressure.
  • FSRA Tier 2 accreditation.

Our Contact Centre is open Monday to Friday 8am-8pm and Saturdays from 9am – 2pm. Availability over these hours is required.

Bank Australia reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date. If you wish to be considered, please submit your application as soon as possible.

Please refer to our Privacy Notification for job applicants. It provides information about how we collect and use information in the job application process. You may also wish to read our Privacy Policy for job applicants. By submitting an application you agree that you have read Bank Australia’s Privacy Notification and confirm that you are legally able to work in Australia.

Bank Australia is an equal opportunity employer committed to sustainable development.

We encourage people from a range of different backgrounds to apply for positions because we want to reflect the diversity of our communities. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.


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